Lunarspins Casino — Terms & Conditions

Effective date: 1 June 2025

These Terms & Conditions (“Terms”) govern your access to and use of the online gaming services provided by Lunarspins Casino (the “Casino”, “we”, “us” or “our”), operated by L.C.S. Limited (the “Company”), licensed by the Malta Gaming Authority under licence number MGA/B2C/233/2013. By registering an account, depositing funds, playing games, claiming promotions or otherwise using the Casino website and related services (the “Site” or the “Services”), you agree to be bound by these Terms and by any other rules, policies and procedures published on the Site, including but not limited to the Responsible Gaming Policy, Privacy Policy and Bonus Rules.

  1. Definitions
  • Account: your registered player account with the Casino.
  • Player/you/your: a user who registers an Account or otherwise uses the Services.
  • Bonus(s): any promotional credit, free spins, cashback, bets, vouchers or other promotional offer supplied by the Casino.
  • Wagering Requirement / Playthrough: the number of times you must wager an amount before associated bonus funds become withdrawable.
  • KYC: Know Your Customer identity verification procedures.
  • Restricted Territory: a jurisdiction from which the Casino does not accept players (see clause 6).
  1. Acceptance of Terms 2.1. These Terms form a binding legal agreement between you and the Company. You confirm that you are legally capable of entering into this agreement and that you are at least 18 years of age (or any higher age required by your jurisdiction). You must not open or operate an Account if you are under the applicable minimum age.

2.2. By creating an Account, making a deposit, playing, or otherwise using the Services you accept and agree to comply with these Terms, and any amendments that we make from time to time.

  1. Eligibility and Restricted Jurisdictions 3.1. The Casino operates under the authority of the Malta Gaming Authority. Access to the Site and acceptance of any Bonus or Service is subject to local law. We do not accept players resident in certain jurisdictions. The following list is non-exhaustive and may be amended at our discretion:

Afghanistan, Anguilla, Antigua and Barbuda, Bangladesh, Cayman Islands, Cuba, Cyprus, France, French Guiana, French Polynesia, French Southern Territories, Greece, Guadeloupe, Guernsey, Guyana, Hong Kong, Hungary, Iran, Iraq, Isle of Man and any other jurisdiction from which the Casino is prohibited or chooses not to accept players.

3.2. Access from the United States of America, its territories or possessions may be restricted on certain Site domains. You are responsible for ensuring that your use of the Services is lawful in your jurisdiction. If you are located in a Restricted Territory you must not register, deposit nor play.

  1. Registration and Account 4.1. You must provide accurate, current and complete registration information and maintain and promptly update your Account information.

4.2. Each natural person may hold only one (1) Account unless otherwise agreed in writing by the Casino. Duplicate, shared or third-party Accounts are prohibited.

4.3. You are responsible for all activities carried out under your Account and must safeguard your password and Account details. You must notify us immediately of any unauthorized use of your Account.

  1. KYC, Verification and Anti-Money Laundering 5.1. Prior to allowing you to withdraw funds the Casino will require satisfactory verification of identity, address and source of funds in accordance with our KYC and AML policies. Acceptable documents typically include government-issued photo ID, proof of address (utility bill or bank statement) and proof of payment method.

5.2. Pending satisfactory KYC verification any withdrawal requests may be delayed or refused. We reserve the right to suspend, restrict or close Accounts where KYC or AML checks fail, or where verification documents are not provided within a reasonable time.

  1. Deposits and Payment Methods 6.1. The Casino accepts a range of payment methods including (but not limited to) Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Revolut, Google Pay, Apple Pay, Paysafecard, Neosurf, Cashtocode, bank transfers and other local and international payment solutions. Availability depends on your jurisdiction and may vary.

6.2. Minimum deposit is generally €25 unless otherwise published or unless a promotion provides a lower minimum. Some methods or promotions may require different minimums. By making a deposit you warrant the funds are legitimately yours and you will not use third‑party payment methods unless expressly permitted by the Casino.

6.3. Pay N Play or instant bank-based registration is available in eligible jurisdictions. Use of Pay N Play is subject to your bank’s participation and the Casino’s eligibility checks; KYC and withdrawal verification requirements still apply where required by law.

  1. Withdrawals, Limits and Processing Times 7.1. Minimum withdrawal is generally €100 for most methods, except Skrill where the minimum withdrawal is €25. Withdrawal limits and processing times vary by payment method and player status (e.g., VIP players may have higher limits and priority processing).

7.2. Typical withdrawal processing:

  • Internal approval/pending period: up to 0–72 hours after submission (may be longer if additional checks required).
  • E-wallets: typically processed promptly after internal approval.
  • Bank transfers: may take 3–7 business days after approval.

7.3. Daily and monthly payout limits may apply. Standard daily maximum withdrawal for most players is €1,000; large withdrawal requests (for example, amounts over €10,000) may be paid in scheduled instalments across consecutive monthly payment cycles. VIP players may be eligible for higher daily and monthly limits (for example, up to €7,000 monthly or such other limits as communicated).

7.4. We reserve the right to require that withdrawals are made using the same method(s) used to deposit where technically and legally possible. Third-party payment withdrawals are prohibited.

  1. Bonuses and Promotions 8.1. All Bonuses are governed by the specific Bonus Rules (which form part of these Terms) and by any additional promotional terms published on the Site. Bonuses and promotions are offered at the Casino’s discretion and may be modified or withdrawn at any time.

8.2. General Bonus rules:

  • Bonuses are non-transferable and available to one Account per household, IP address or device unless otherwise stated.
  • Unless otherwise specified, a deposit must be wagered a minimum number of times (the “wagering requirement” or “playthrough”) before any associated Bonus funds or winnings become withdrawable.
  • Common wagering requirements range from 25x to 40x (expressed as a multiplier on the Bonus alone or on the combined deposit and bonus amount). The exact multiplier applicable to a specific Bonus will be stated in the promotional terms.
  • Free spins winnings are normally credited as Bonus funds and subject to separate wagering requirements (commonly 30x–35x) and limited expiry (commonly 7 days), unless otherwise stated.
  • Cash Bonuses typically expire after thirty (30) days; free spins typically expire after seven (7) days, unless different periods are specified.
  • Maximum win caps on Bonus-derived winnings commonly apply (for example capped between 15x and 20x the qualifying deposit depending on the promotion); the exact cap for any promotion will be stated in its terms.
  • Game contribution: different games contribute different percentages toward wagering requirements. Unless otherwise stated, slot games generally contribute 100%; table games, video poker and live casino games typically contribute at lower rates (for example 0%–20%) and some games may be excluded from Bonus play entirely. Contribution rates are stated in the Bonus Rules.
  • Maximum stake while wagering bonus funds: we may impose a maximum bet (commonly €5 per spin/round, unless specified otherwise). Placing bets higher than permitted while wagering Bonus funds may result in Bonus forfeiture and Account closure.
  • Abuse of Bonuses or promotion terms (including creating multiple Accounts, using collusion, employing bots or automated play, using VPNs to circumvent jurisdictional restrictions, or otherwise acting in a way the Casino reasonably considers abusive or fraudulent) will result in Bonus forfeiture and possible closure of the Account and confiscation of winnings.

8.3. Examples: If a promotion states 30x Wagering Requirement on combined deposit + bonus (D+B) for a €100 deposit and €100 bonus, the total wagering required would be 30 × €200 = €6,000 before withdrawal of bonus-converted funds.

8.4. Jurisdictional Variations: Promotions, available Bonuses, wagering requirements and other terms may vary by jurisdiction and account type. You must check the specific terms of any promotion prior to accepting it. No player is entitled to any Bonus unless they meet all eligibility requirements.

  1. Game Rules, RTP and Fairness 9.1. Games offered on the Site are governed by the rules presented in-game. You are solely responsible for understanding game rules before placing bets. The Casino’s game library includes slots, table games, live dealer games, specialty games, virtual sports and a sportsbook.

9.2. All random games use certified Random Number Generator (RNG) systems and are independently audited by recognised testing laboratories. Stated theoretical Return to Player (RTP) values are long-term statistical averages and do not guarantee short-term results.

9.3. The Casino reserves the right to suspend or reverse any game results where error, malfunction, fraud, cheating or technical failure has affected the result. In such cases we will take reasonable steps to notify affected players and restore fair play.

  1. Responsible Gaming 10.1. The Casino is committed to responsible gambling. Tools available to players include deposit limits, wager limits, session time reminders, temporary time-outs and voluntary self-exclusion. Players may contact Support for assistance with limits or self-exclusion.

10.2. The Casino participates in national self-exclusion schemes where required (for example GamStop in the UK) and provides links to relevant gambling treatment organisations (GamCare, Gamble Aware and national helplines).

10.3. If we reasonably suspect problem gambling behaviour, money laundering, fraud or other abuse, we may take protective measures including imposing limits, suspending play, closing the Account, or refusing withdrawals pending further investigation.

  1. Security, Privacy and Data Protection 11.1. We use industry standard security measures including SSL encryption (128-bit or higher) to protect your personal data and financial information in transit and at rest. No transmission over the internet can be guaranteed to be 100% secure; however, we take reasonable steps to safeguard your data.

11.2. Our processing of your personal data is governed by our Privacy Policy which describes the information we collect, purposes of processing, legal bases, data retention, sharing and your rights under applicable data protection laws including the EU General Data Protection Regulation (GDPR).

11.3. You consent to electronic communications for account management, marketing (unless you opt out), transactional notices and compliance with legal obligations.

  1. Intellectual Property 12.1. All content on the Site including trademarks, logos, text, graphics, images, software and game interfaces is protected by copyright, trademark and other intellectual property laws and belongs to the Company or its licensors.

12.2. You may not reproduce, copy, distribute, modify, publicly display, create derivative works of, or otherwise use any Site content except as expressly permitted by the Company.

  1. Suspension, Closure and Forfeiture 13.1. We may suspend, restrict or close your Account (and/or seize or withhold funds) where we suspect fraud, money laundering, bonus abuse, collusion, illegal activity, violation of these Terms, erroneous transactions, or where required by law or regulator.

13.2. Where an Account is closed for disciplinary reasons by us, any unused Bonuses and associated winnings will be void unless otherwise determined at our discretion.

13.3. If you request closure of your Account, any pending withdrawals will be processed in accordance with these Terms subject to KYC and AML requirements; any Bonus funds will be forfeited on closure.

  1. Warranties, Liability and Indemnity 14.1. To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available” without warranty of any kind. The Company does not warrant uninterrupted, error-free or secure access.

14.2. The Company’s aggregate liability to you for any direct loss arising under these Terms shall be limited to the amount of net deposits made by you in the six (6) months immediately preceding the event giving rise to the claim, up to a maximum of €10,000. This limitation does not apply to liability for death or personal injury caused by our negligence or for any liability which cannot be limited by applicable law.

14.3. We shall not be liable for indirect, special, incidental, punitive or consequential losses, loss of profits, loss of goodwill, data loss or other economic losses.

14.4. You agree to indemnify, defend and hold harmless the Company and its officers, employees, agents and licensors from any claim, loss, damage, liability, cost or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or any malicious or illegal act by you.

  1. Complaints, Disputes and Governing Law 15.1. We aim to resolve all complaints quickly and fairly. Contact Support via the Site’s Live Chat (available 24/7) or via the email address published on the Site. We will acknowledge and investigate your complaint and endeavor to respond within a reasonable time.

15.2. Any unresolved disputes may be referred to the Malta Gaming Authority or alternative dispute resolution as permitted under Maltese law. The Company participates in complaint procedures consistent with the requirements of its MGA licence and with independent dispute resolution entities where applicable.

15.3. These Terms are governed by and construed in accordance with the laws of Malta. You agree to submit to the non-exclusive jurisdiction of the Maltese courts for matters not subject to dispute resolution arrangements under the Casino’s licence and applicable regulation.

  1. Changes to the Terms 16.1. We may amend these Terms from time to time. Updated Terms will be published on the Site with an effective date. Unless otherwise required by applicable law, continuing to use the Site after publication of amended Terms constitutes acceptance of the amended Terms.

16.2. Significant changes affecting your rights (e.g. changes to withdrawal policy or maximum limits) will be posted in advance where reasonably practicable.

  1. Affiliates and Third Parties 17.1. The Casino’s affiliate program is managed by C24 Partners. Affiliates, partners and third-party service providers operate under separate agreements; the Casino is not responsible for the acts, omissions or representations of affiliates.

17.2. Links to third-party sites are provided only for convenience. We do not endorse and are not responsible for third-party sites, their content or privacy practices.

  1. Miscellaneous 18.1. Severability: If any provision of these Terms is found unenforceable, the remainder shall continue in full force and effect.

18.2. Entire Agreement: These Terms (together with the Site policies and Bonus Rules) constitute the entire agreement between you and the Company in relation to the Services.

18.3. Waiver: Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right.

  1. Contact and Support 19.1. Customer Support is available 24/7 via Live Chat on the Site. Email contact and other methods are provided in the Site’s Contact or Support section.

19.2. For regulatory or licensing information, please refer to the Malta Gaming Authority (www.mga.org.mt) and our licence number MGA/B2C/233/2013 as evidence of our regulatory status.

  1. Key Summary of Player Obligations and Limits (for convenience only)
  • Minimum age: 18 (or higher where local law applies).
  • Minimum deposit: generally €25 (promotional exceptions may apply).
  • Minimum withdrawal: generally €100; Skrill €25.
  • Withdrawal processing: internal approval up to 72 hours; bank transfers 3–7 business days.
  • Typical wagering requirements: 25x–40x (Bonus-specific).
  • Free spins expiry: commonly 7 days.
  • Cash Bonus expiry: commonly 30 days.
  • Maximum win caps on Bonuses: commonly 15x–20x the qualifying deposit.
  • Game contribution: slots 100%; table/live typically lower percentages (as specified).

This Key Summary is illustrative only; the specific terms of any promotion or payment method as published on the Site take precedence.

These Terms and any policies referenced are the full set of rules governing your relationship with Lunarspins Casino. By using the Site you confirm you have read, understood and accepted these Terms in full. If you do not accept these Terms, you must not use the Site or the Services.